Patients give fewer stars and compliments to the service provided by emergency rooms than urgent-care facilities in online reviews, according to a new study from researchers at the Perelman School of Medicine at the University of Pennsylvania. The study, published this month in the peer-reviewed journal Annals of Emergency Medicine, “provides a unique opportunity for researchers and clinicians to learn from online reviews, which provide a raw narrative from consumers,” they said. Roughly 47% of emergency departments received one-star reviews versus 30% of urgent-care center. The researchers analyzed more than 100,000 Yelp reviews that were posted between 2005 and 2017 when urgent-care facilities were on the rise. The reviews covered 1,566 emergency departments and 5,601 urgent-care centers. During that time, an average of one new review for an emergency department or urgent-care center appeared every hour, every day.
Should the cut on your finger or the pain in your chest send you to the emergency room or an urgent care center? It’s difficult to be sure. So we’re making matters easy by providing this clear-cut description of where to go for the care you need. Life-threatening emergencies, such as a heart attack or serious head injury, require a visit to the emergency department, also called the emergency room (ER). An illness or injury that does not appear to be life threatening but can’t wait until the next day should be treated at an urgent care center. Urgent care centers provide easy access to quality healthcare for the times when your primary care physician’s offices are closed. At Mount Sinai, our medical expertise and commitment to personalized attention ensure that patients with urgent health needs receive the very best care days, nights, weekends, and most holidays.